Refund policy
Return & Exchange
Since each piece is handmade, we prefer making exchanges than returns.Β
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return shipping is on us due to quality issues and customer responsibility if change-of-mind. A restocking fee may apply.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youβll also need the receipt or proof of purchase.Β
To start a return, you can use the request for return button from your order page, or contact us atΒ customerservice@hayamoon.com with order detail. Please note that returns will need to be sent to the following address:Β
Hayamoon
22525 SE 64TH PL
STE 200
Meadow Creek Business Center
Issaquah, WA 98027
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youβll also need the receipt or proof of purchase.
Refunds
We will notify you once weβve received and inspected your return, and let you know if the refund was approved or not. If approved, youβll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.Β If more than 15 business days have passed since weβve approved your return, please contact us at customerservice@hayamoon.com.