Refund policy
Return & Exchange
Since each piece is handmade, we prefer making exchanges than returns. Exchanges are gladly accepted within 30 days if you'd like a different size or style. Any additional charges due to size differences in an exchange will be settled via invoice.Β
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return shipping is on us due to quality issues and customer responsibility if change-of-mind. A 10% restocking fee on the original price applies, plus the original shipping cost. The fee and original shipping are non-refundable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (items with removed tags are considered accepted and are no longer eligible for return or exchange), and in its original packaging. Youβll also need the receipt or proof of purchase. Your return must be approved by the owner prior to shipping back, and you must provide a tracking number.Β
Return requests must be initiated via email or the request-for-return button on your order page (where applicable). Please note that returns will need to be sent to the following address:Β
Hayamoon
22525 SE 64TH PL
STE 200
Meadow Creek Business Center
Issaquah, WA 98027
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on items bought at a discounted price or via gift, but they are eligible for exchange in sizes.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags (items with removed tags are considered accepted and are no longer eligible for return or exchange), and in its original packaging. Youβll also need the receipt or proof of purchase.
Refunds
We will notify you once weβve received and inspected your return, and let you know if the refund was approved or not. If approved, youβll be automatically refunded on your original payment method within 30 business days of us receiving your returned item. Please remember it can take some time for your bank or credit card company to process and post the refund too.Β If more than 30 business days have passed since weβve approved your return, please contact us at customercare@hayamoon.com.